The Palestinian Tourism Sector: Code of Conduct

Whilst Palestine has been a destination for travellers for many centuries, the development of a tourism industry that provides services to a large number of tourists is still rather recent. Indeed, the development has not yet been completed and new capacities are being added. Despite this, we believe that the time has come to work towards a more sustainable development of the sector. Therefore, as representatives of the Ministry of Tourism and Antiquities and private companies, associations and civil society organisations, we call on all tourism stakeholders in Palestine to commit to the practices and policies introduced in this Code of Conduct.

Your behaviour towards tourists: treat them honestly and with respect

1. Respect the religious belief of visitors and the freedom of religious worship. Appreciate cultural diversity. Respect ways of dressing and food preferences of visitors.

2. Tour guides: Provide accurate and useful information to tourists that covers the religious, social and cultural dimensions of Palestine. Do not just tell stories that visitors want to hear and do not repeat stereotypes. Instead of doing this, challenge the visitors by presenting different interpretations. Be aware of your unique role as a tour guide: visitors will draw conclusions about Palestinians from your behaviour.

3. Local communities, tour guides and employees in the tourism sector: Help tourists when they are in need. Be hospitable. Interact with visitors on a human level, do not limit your interactions to economic/financial exchanges.

4. Authority: The tourist police and other official bodies should deal with tourists in a respectful way.

5. Authority and local communities: Undertake efforts to prevent negative and irresponsible behaviour like begging from tourists and exploiting them.

Your responsibility towards local communities. Bear in mind that local businesses have a responsibility towards the people they employ and the communities whose resources they use.

6. Pay fair wages.

7. Distribute the income fairly amongst product producers, providers, sellers and intermediaries.

8. Sell national and local products and handicrafts to tourists. Consider adopting fair trade standards.

9. Develop means of communication and opportunities for interaction between Palestinians and tourists.

Engage in human and cultural exchanges for these can increase the benefits from tourism to Palestinian communities.

10. Create opportunities for local communities to participate in tourism.

11. Increase networking amongst churches and international organisations to explain the Palestinian narrative to complete the picture of people who are familiar with the more well-known Israeli narrative.

Improve Palestinian tourism opportunities by creating new and unique itineraries. In addition, research and develop special Palestinian package tours that can be promoted locally for visitors after they have arrived in the country.

12. Develop the competence of the workforce in the tourism industry and their knowledge of Palestinian identity and history. Further, train tour guides in contemporary issues. Develop the awareness of people interacting with tourists (guides, taxi drivers, host families, etc.).

13. Integrate culture and heritage into tourist programmes. Improve the image of Palestine through organizing festivals, conferences, workshops and use these cultural events to encourage tourists to spend longer periods of time in Palestine.

14. Improve marketing of local handicrafts and national products.

15. Raise awareness that programmes of Palestinian travel agencies should include all different aspects of Palestine, i.e. religion, politics, economics, cultural heritage and leisure.

Our responsibility towards the environment

16. Introduce environment-friendly principles to the operation of hotels, guest houses and restaurants and inform your guests about your standards. Increase the environmental awareness among Palestinians and provide a tourism that respects the environment.

Responsible business practices in the tourism industry

17. Increase transparency in business practices and engage in ethical competition which does not harm the value of tourism.

18. Tourists have the right to fair prices and full enjoyment of their trips.

Leave a comment

Make sure you enter all the required information, indicated by an asterisk (*). HTML code is not allowed.